Terms and Conditions

1. Acceptance and scope

These Terms and Conditions (“Terms”) are an agreement between you and Sound Guyz Event Solutions, Inc. (“Sound Guyz,” “we,” “us,” or “our”). They apply to your access to and use of SGZpro.com, our online store, quote and contact features, and transactions for products, equipment rentals, event-production services, installation, integration, training, and related services.

By using the website, submitting an order or quote request, or accepting products or services from us, you agree to these Terms and any transaction-specific written agreement. If you use the website or enter a transaction on behalf of an organization, you represent that you have authority to bind that organization.

You must be at least 18 years old and legally able to enter into a binding agreement. If you do not agree to these Terms, do not use the website or submit a transaction.

2. Quotes, proposals, orders, and acceptance

Website listings, availability displays, catalogue pages, and general price information are invitations to request or place an order; they are not a guarantee of availability or acceptance. A rental, service booking, or special-order sale is not confirmed until Sound Guyz accepts it in writing and any required deposit, payment, documentation, or insurance has been received.

Quotes and proposals are valid for the period stated in the document. Equipment, labor, dates, and pricing remain subject to availability until the transaction is confirmed. We may decline or cancel an order before acceptance because of inventory errors, pricing errors, suspected fraud, payment issues, safety concerns, or circumstances that make performance impracticable. If we cancel after collecting payment, we will refund the amount paid for the cancelled portion, subject to applicable law and any accepted written agreement.

Customer purchase orders do not add or replace terms unless Sound Guyz expressly accepts the additional terms in writing. Government, educational, and institutional procurement terms apply only when expressly accepted by an authorized Sound Guyz representative.

3. Pricing, fees, taxes, and payment

Prices are stated in U.S. dollars unless otherwise noted. Applicable sales tax, shipping, delivery, location-dependent charges, permits, parking, travel, lodging, union or venue charges, overtime, power, internet, rigging, special handling, and customer-requested additions may be charged when applicable.

Payment schedules, deposits, retainers, credit terms, and late charges are governed by the applicable quote, invoice, rental agreement, or service contract. Unless Sound Guyz approves credit terms in writing, payment is due when stated at checkout or on the invoice. You authorize us and our payment providers to charge the payment method you submit for approved amounts.

You are responsible for providing accurate billing, tax-exemption, and contact information. Tax-exempt customers must provide valid documentation before invoicing or checkout when required. Sound Guyz may suspend delivery or performance for overdue balances or failed payments, subject to the accepted agreement and applicable law.

4. Product sales, shipping, returns, and warranties

Product images, descriptions, specifications, and compatibility information are provided to help customers evaluate products. Manufacturer specifications may change, and colors or packaging may differ from on-screen representations. Please confirm critical requirements before ordering.

Shipping and delivery dates are estimates unless we expressly guarantee a date in writing. If an online merchandise order cannot be shipped within the promised or legally required time, we will provide the notice, options, or refund required by applicable law.

Merchandise returns are governed by our Return & Refund Policy. That policy currently requires return authorization within 14 calendar days for eligible merchandise and applies a 15% restocking fee to accepted returns, subject to the exceptions stated there. Rental equipment, reservations, event-production services, installation, labor, and completed training are not merchandise returns.

Manufacturer warranties, when available, are provided by the manufacturer under its own terms. Except as required by law or expressly stated in writing, Sound Guyz does not extend or modify a manufacturer warranty.

5. Equipment rentals

Rental equipment remains the property of Sound Guyz or its supplier. The customer may use it only for the approved event, location, dates, and purpose. The customer may not sell, pledge, sublease, loan, alter, repair, reprogram, remove labels from, or relocate equipment without written approval.

The rental period, pickup or delivery time, return deadline, approved operators, replacement value, and any testing or inspection requirements are stated in the rental agreement or quote. Continued possession after the agreed return time may result in additional rental, labor, recovery, or loss-of-use charges described in the agreement.

Customers must inspect equipment when received and promptly report shortages, visible damage, or operating concerns. Continued use after discovering a safety or performance concern is prohibited. Only trained and authorized personnel may install, operate, move, or dismantle equipment.

Unless Sound Guyz provides an operator or assumes custody in writing, the customer is responsible for reasonable care, security, weather protection, correct power, safe storage, and return of all equipment and accessories in the condition received, ordinary wear excepted.

6. Event production, installation, integration, and training

The scope of work, deliverables, schedule, crew, equipment, technical specifications, acceptance criteria, and customer dependencies for professional services are defined in the accepted proposal, statement of work, or service contract.

Sound Guyz may use qualified employees, contractors, or specialty vendors to perform portions of the work. We remain responsible for our contractual obligations, but third-party venues, utilities, internet providers, carriers, platforms, and authorities remain responsible for the services and approvals they control.

Creative concepts, system designs, drawings, show files, recordings, training materials, and other deliverables are licensed or transferred only as stated in the applicable agreement. Sound Guyz retains ownership of its pre-existing methods, templates, know-how, software, and tools. The customer is responsible for obtaining permissions for music, images, trademarks, recordings, speakers, performers, and other content the customer supplies or directs us to use.

7. Changes, cancellations, postponements, and force majeure

Changes to event dates, venues, schedules, quantities, technical requirements, delivery conditions, or scope may affect availability, staffing, and price. A change is binding only when confirmed in writing. We may issue a revised quote or change order before performing added work.

Cancellation, postponement, and rescheduling terms—including any nonrefundable amounts or recoverable third-party costs—are governed by the accepted quote, rental agreement, or service contract. If that document does not address a requested change, Sound Guyz will provide the applicable options and costs before accepting it.

Neither party is responsible for delay or failure caused by events beyond its reasonable control, including severe weather, disaster, fire, public emergency, government action, labor disruption, utility or network failure, transportation interruption, venue closure, epidemic, civil disturbance, or similar event. The affected party must provide prompt notice and use reasonable efforts to reduce the impact. Payment remains due for work already performed, equipment or products already committed, and nonrecoverable third-party costs, except where applicable law requires otherwise.

8. Customer responsibilities and site conditions

The customer must provide complete and accurate event, venue, delivery, access, scheduling, load-in, power, network, rigging, safety, and contact information. The customer is responsible for securing venue approval, permits, licenses, credentials, parking, loading access, and other authorizations unless the accepted agreement assigns that responsibility to Sound Guyz.

The customer must provide a safe work environment and disclose hazards, restricted access, construction, weight limitations, unusual power conditions, outdoor exposure, or other conditions that may affect the work. Sound Guyz may pause or refuse unsafe work without waiving payment for committed resources or work already performed.

The customer is responsible for the conduct of its attendees, guests, contractors, and representatives and for preventing unauthorized access to rental equipment and work areas.

9. Loss, damage, insurance, and risk allocation

The customer is responsible for loss, theft, disappearance, destruction, or damage to rental equipment while it is in the customer’s custody or control, except to the extent caused by Sound Guyz or otherwise limited by applicable law or the written rental agreement. Charges may include reasonable repair, cleaning, replacement, freight, recovery, and loss-of-use costs stated or permitted by the agreement.

Sound Guyz may require a certificate of insurance, additional-insured status, equipment coverage, security deposit, or other risk documentation before releasing equipment or beginning work. Required limits and wording will be stated in the quote or agreement. Our SGZ Gear Insurance page provides general information but does not replace the policy, certificate, or rental agreement.

Risk-of-loss rules for purchased merchandise are governed by the applicable sales and shipping terms and by law. Nothing in these Terms transfers ownership of rental equipment.

10. Website content, accounts, and acceptable use

Sound Guyz and its licensors own the website, branding, layout, text, graphics, photographs, video, software, and other content, except for third-party materials. You may view and use the website for lawful personal or business purchasing and evaluation purposes. You may not copy, scrape, republish, sell, exploit, frame, reverse engineer, interfere with, or use the website or content in a misleading way without written permission.

You may not attempt unauthorized access; introduce malware; disrupt the website; impersonate another person; submit false, infringing, unlawful, or abusive content; misuse forms; or use automated systems in a way that burdens the site. We may restrict access or cancel an account when reasonably necessary to protect the site, customers, or our rights.

You are responsible for safeguarding account credentials and for activity under your account. Notify us promptly if you suspect unauthorized use.

The website may link to third-party services, manufacturers, payment processors, mapping services, social platforms, or other sites. We do not control their content, availability, security, or terms. A link does not imply endorsement.

11. Privacy, cookies, electronic communications, and accessibility

Our collection and use of personal information are described in our Privacy Policy. The website may use necessary cookies and, where permitted, analytics, preference, advertising, or embedded-media technologies. Available choices are described through our privacy and cookie tools.

By submitting a form, quote request, order, or account registration, you consent to receive transaction-related communications electronically. Marketing messages are sent only as permitted by law and may be unsubscribed from using the method provided. Transactional and safety notices may still be sent when needed to complete or administer a request.

We aim to make our website usable for people with disabilities. Accessibility information and assistance are available on our Accessibility page.

12. Disclaimers and limitation of liability

The website and its general informational content are provided on an “as available” basis. We work to keep information accurate and the website operational, but we do not promise uninterrupted access or that every catalogue item, specification, image, price, or availability status will always be error-free. Transaction-specific obligations arise from the accepted order or written agreement.

To the fullest extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, or business opportunity, arising from the website or a transaction, even if advised that such damage is possible.

To the fullest extent permitted by law, Sound Guyz’s aggregate liability arising from a particular transaction will not exceed the amount paid or payable to Sound Guyz for the product, rental, or service giving rise to the claim. This limitation does not apply where prohibited by law, to fraud or willful misconduct, or to liabilities that cannot legally be limited or excluded.

Nothing in these Terms waives a consumer right or remedy that cannot be waived under applicable law.

13. Indemnification, governing law, and general terms

To the extent permitted by law, you agree to defend and indemnify Sound Guyz against third-party claims, damages, and reasonable costs arising from content you supply, your unlawful or unauthorized use of the website or equipment, your breach of these Terms or an accepted agreement, or the acts of people under your control. This obligation does not apply to the extent a claim results from Sound Guyz’s negligence, willful misconduct, or breach.

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law rules, while preserving any mandatory consumer protection that applies to you. Unless an accepted written agreement states otherwise, disputes may be brought in a court of competent jurisdiction in Connecticut.

If a provision is found unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. You may not assign a transaction without our written consent; Sound Guyz may assign its rights and obligations in connection with a merger, reorganization, sale, or transfer of the relevant business.

These Terms, together with the applicable accepted agreement and linked policies, form the complete agreement concerning the covered subject matter. Headings are for convenience and do not change meaning.

14. Updates and contact information

We may revise these Terms to reflect changes in our services, website, or legal obligations. The effective date above identifies the current version. Material changes apply prospectively unless law or an accepted agreement requires otherwise.

Questions about these Terms or a transaction may be directed to: