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Sound Guyz Event Solutions, Inc.

Return and Refund Policy

Effective date: August 8, 2026

This Return and Refund Policy applies to merchandise purchased directly from Sound Guyz Event Solutions, Inc., including purchases made through SGZpro.com. It does not apply to rental equipment, event-production services, reservations, or rental cancellations, which are governed by the applicable rental agreement, quotation, or service contract.

Return Period

Eligible merchandise may be returned within 14 calendar days after the customer receives the order or collects it from Sound Guyz Event Solutions. A return authorization must be requested within this period. Merchandise returned without prior authorization may be refused.

15% Restocking Fee

Every accepted return of purchased merchandise is subject to a 15% restocking fee. The fee is calculated using the merchandise purchase price before taxes, shipping, delivery, installation, or other service charges and will be deducted from the approved refund.

The restocking fee will not apply when Sound Guyz Event Solutions confirms that the customer received an incorrect item, the merchandise was defective when received, or the merchandise was materially different from its published description. These exceptions do not apply to damage caused by misuse, improper installation, unauthorized modification, neglect, accident, power conditions, or ordinary wear.

Return Eligibility

To qualify for a return, merchandise must:

  • Be returned within the approved return period;
  • Be unused and in new, resalable condition;
  • Include the original packaging, accessories, manuals, cables, components, and promotional items;
  • Have intact serial numbers, manufacturer labels, security seals, and warranty labels;
  • Be accompanied by the original receipt, invoice, or other proof of purchase; and
  • Receive a return authorization before being shipped or delivered.

Opening a package does not automatically make an item ineligible. However, opened merchandise must remain complete, undamaged, and suitable for resale. Sound Guyz Event Solutions will inspect all returned merchandise before approving a refund. Items that do not meet these requirements may be refused or returned to the customer at the customer’s expense.

Nonreturnable Items

Unless defective or incorrectly supplied, the following are final sale and cannot be returned:

  • Special-order, custom-ordered, custom-configured, or discontinued products;
  • Clearance, closeout, liquidation, or items marked Final Sale;
  • Used, demonstration, or open-box equipment sold as is;
  • Software, licenses, activation codes, downloads, or digital products;
  • Consumables, batteries, lamps, bulbs, fluids, tape, media, and expendable supplies;
  • Opened personal-use or hygienic items, including earbuds, earpieces, microphone windscreens, and mouth-contact accessories;
  • Cut-to-length cable, fabricated assemblies, or specially modified equipment;
  • Labor, programming, installation, delivery, training, and other completed services; and
  • Gift cards or store credits.

Exchanges

Approved exchanges are processed as a return of the original merchandise and a separate purchase of the replacement merchandise. The 15% restocking fee applies to the returned item. Any price difference, shipping charge, tax, or other cost associated with the replacement item is the customer’s responsibility.

Return Authorization

Before returning merchandise, contact Sound Guyz Event Solutions with the customer’s name and contact information, order or invoice number, product name, model and serial number, reason for the return, and photographs or other supporting information when the item is damaged, defective, or incorrect.

If approved, Sound Guyz Event Solutions will provide return instructions and an authorization number. The merchandise must be shipped or delivered within 10 calendar days after authorization. Issuing an authorization does not guarantee a refund; final eligibility is determined after inspection.

Return Shipping

Customers are responsible for return shipping, insurance, packaging, and transportation costs unless Sound Guyz Event Solutions confirms that the merchandise was defective, incorrect, or materially misdescribed when supplied. Original shipping, freight, delivery, installation, and handling charges are nonrefundable.

Customers should use adequate packaging and a trackable, insured shipping service. The customer remains responsible for the merchandise until Sound Guyz Event Solutions receives it. Sound Guyz Event Solutions is not responsible for merchandise lost or damaged during return transportation.

Damaged, Defective, or Incorrect Merchandise

Customers should inspect merchandise promptly after delivery or collection. Shipping damage, missing components, incorrect products, or defects should be reported within three business days after receipt. Customers should retain the merchandise, packaging, shipping labels, and packing materials while the claim is reviewed.

Depending on the circumstances, Sound Guyz Event Solutions may replace the item, arrange for repair, provide missing components, issue store credit, or approve a refund. After the return period, defective merchandise may be handled under the applicable manufacturer’s warranty.

Refunds

Approved refunds will be issued to the original payment method, when possible, after the merchandise has been received and inspected. The refund will consist of the eligible merchandise purchase price less the 15% restocking fee, nonrefundable shipping or service charges, authorized deductions for missing components or damage, and any other amount permitted under the applicable sales agreement or law.

Approved refunds are generally processed within 10 business days after inspection. Financial institutions may require additional time to post the credit. Cash purchases may be refunded by company check. Purchases made through financing, a marketplace, or a third-party payment service may be refunded according to that provider’s procedures.

Order Cancellations

An order may be cancelled without a restocking fee if the cancellation is accepted before merchandise has been ordered from a supplier, allocated, configured, prepared, or shipped. Special-order or custom-configured merchandise cannot be cancelled after Sound Guyz Event Solutions has committed to the supplier unless otherwise agreed in writing. Supplier cancellation charges and other nonrecoverable costs may apply.

Manufacturer Warranties

This policy does not replace any applicable manufacturer’s warranty. Warranty service, eligibility, repair, and replacement decisions may be subject to the manufacturer’s requirements.

Contact Us

To request a return authorization or ask a question about this policy, contact:

Sound Guyz Event Solutions, Inc.
141 Weston Street, Suite 582
Hartford, CT 06101
Phone: (860) 920-4710
Email: Info@sgzpro.com

This is the company’s mailing address. Do not send merchandise to this address without prior return authorization and shipping instructions.

This policy is subject to applicable law. Sound Guyz Event Solutions may revise it from time to time by posting an updated version on this page.